5 Questions To Ask Your Potential Telecoms Partner
1. “How will you integrate my communications?”
Relying on a single communications partner to support your business can save you and your clients time and money. Finding a partner who can integrate all the aspects of telecoms that your clients will need to run their businesses is important. Finding a partner with the expertise and knowledge to create a solution that best fits your clients’ needs can provide even greater value. The level of this knowledge and expertise will demonstrate their enthusiasm for the latest technologies and prove to you that they really have your best interest at heart.
Once you have found out whether the partner will integrate your communications, you’ll also need to identify how they will integrate them and whether it’s in a way that’s fits your business’s needs.
2. “Who is there to help me?”
You need to identify whether the partner has a qualified, dedicated team on hand with the expertise to help you with any queries you might have, especially if anything should go wrong.
It is worth establishing if the partner has a customer support team and what their level of experience is. It is important to understand whether you or your clients will become a ticket in a queue for support when the contract is signed, with different contact centre support staff dealing with your queries at different times. Maybe this is acceptable to you. However, if you want to make sure you and your clients get the right level of support whenever it is needed, having a dedicated contact that works closely with you to manage your queries and issues from start to finish can be invaluable.
3. “What happens if things go wrong?”
You’ve asked who is there to help if you, now you need to find out what happens if something goes wrong.
You may have a degree of understanding of what could go wrong in telecoms but a good telecoms partner will draw on their experience to walk you through other potential issues you may not have been aware of and how they can rectify these issues if they occur. In addition, your partner should have clearly mapped out processes and procedures that can be tailored to your specific requirements if necessary.
4. “How can I guarantee service?”
Claiming that they can help you get out of a sticky situation is one thing, but the telecoms partner needs to back up that claim by providing solid evidence to prove their reliability.
Checking whether your partner has any Service Level Agreements or other guarantees is a standard requirement. Understanding how often they exceed their Service Level Agreement sand by what factor would give you a key insight into how they truly perform. Asking for measurable data based on past or existing clients to demonstrate their performance can help verify these claims.
Furthermore, clarifying the relationship the partner has with their telecoms wholesaler is very important. A committed partner who has a direct and well established relationship with the wholesaler can result in problems being sorted more quickly.
5. “How would you future-proof what you offer me?”
Finally, as you will already know, technology does not stand still. You need to ensure that you’re teaming up with a telecoms partner that can future-proof you clients’ businesses against any economic and technological changes, whether that involves moving to new premises, expanding geographically or upgrading their communication needs. You need to be sure that these kinds of changes will have a minimal effect on their uptime and won’t disturb their regular operations.
If you’re considering finding a new telecoms partner please get in touch today.