Direct Routing for Microsoft Teams2020-09-17T11:10:08+01:00

A unique Microsoft Teams Direct Routing solution with Per User Pricing and Unlimited UK Minutes


Direct Routing for Microsoft Teams

At V12 we have developed a Direct Routing for Microsoft Teams solution that enables users to make external calls. Our service has been deployed internationally in a number of sectors including Oil & Gas, Technology, Retail and Telecoms; it’s also significantly more user-friendly and cost-effective than Microsoft’s Calling Plan.

Make sure your business is not left behind as Microsoft phases out Skype for Business and the UK telephone network migrates to IP technology with the switch off of ISDN.

If you’re interested in a great value, easy to deploy, Direct Routing solution, contact us today.

Why Choose V12 as your Direct Routing for Microsoft Teams provider

Commercially Compelling

  • Per user pricing – simple and intuitive for any Microsoft Teams user

  • Unlimited calls to UK landlines and mobiles are included

  • Inbound and outbound international calls can be made to 150+ countries around the world – making this one of the best calling plans on the market

  • Standard and freephone numbers are available

A Quality Solution

  • Our Direct Routing solution is delivered via Tier 1 carrier grade infrastructure

  • We are fully compliant with Microsoft requirements

  • No onsite hardware required

  • Our International SIP trunks are designed for high volume wholesale use and can be terminated anywhere in the world

Pain Free Transition

  • V12 will ensure exactly what is needed to migrate any existing solution to ensure a seamless transition

  • We can connect any MS Teams user to voice whether they are using an onsite PBX, an alternative VOIP product or Skype for Business

  • V12 has decades of expertise in number provision and porting

Direct Routing for Microsoft Teams

Calling All Resellers

We offer a generous commission to all resellers who wish to take our solutions to their clients. We pay commission monthly and do not operate a rebate scheme. Register here to keep updated. 

Frequently Asked Questions

Below are some of the questions we get asked about Direct Routing. If you would like to know the answer to something that is not covered here, please do not hesitate to get in contact.

What are the business advantages of migrating to voice with MS Teams?2020-09-17T10:31:14+01:00
  • Cloud-based, future proof technology
  • Teams allows all users to make internal and external calls in a fully secure Microsoft environment
  • Teams with voice enables agile working, improves productivity and positively impacts on collaboration
  • Online meetings and conferences for up to 250 participants
  • Team chat and instant messaging
  • You can manage everything from within your Teams client
How Does Direct Routing Work?2020-09-17T10:36:27+01:00

Direct Routing allows users of Microsoft Teams to make calls through a telecoms provider such as V12, rather than Microsoft.

  • In the traditional model, customers would purchase, install and configure a Session Border Controller (SBC) from a Microsoft Certified partner. Once installed the SBC would then be connected to Microsoft Teams via SIP trunks and require maintenance and support throughout its life.
  • Choosing V12 as your supplier removes the need for any onsite SBC hardware as this functionality takes place in the cloud. The upshot is a simple, per user model with no ongoing maintenance or support requirements.
What Microsoft 365 licence do you need to access Direct Routing?2020-08-04T11:01:33+01:00

• Microsoft 365 Business + Microsoft 365 Business Voice (without Calling Plan)

• E1/E3 + Microsoft 365 Business Voice (without Calling Plan)

• E5 (compatible with Direct Routing as standard)

Once you have the appropriate licence, you simply need to add Direct Routing from V12.

Bespoke Microsoft licences are available for organisations involved in Education and the Non Profit sector; these licences require the addition of Microsoft Business Voice without Calling Plan in order to access Direct Routing.

Can Direct Routing accomodate analogue Devices?2020-09-10T15:43:52+01:00


  • If you have analogue devices such as lift phones, they can be connected to Teams via Direct Routing. All call traffic between analogue devices and Teams users stays within the organisation.
Are Desk phones and Conference phones compatible with Teams?2020-09-17T10:35:43+01:00

Yes, in addition to your laptop, headset or smart phone there are a number of Microsoft approved devices available.

Can an existing Teams user add voice?2020-09-17T12:01:06+01:00

Yes. Once you have established that you have the correct Microsoft licence, as detailed above, you can simply order Direct Routing from V12 to make external calls.


“OpSec is an extremely dynamic organisation that has to make a lot of IT choices at short notice, so I have to be ready for anything. With V12, and the professional support of Charles and his team, I know that I can deliver what my company needs, when it needs it.”

Andrew McGuigan, EMEA/APAC IT Manager – OpSec Security

“It was extremely easy. We basically supplied our company details and were able to offer phone services, leased lines or other connectivity to our customers straight away. It was completely seamless to set up.” 

Chris Taylor Reed, Managing Director - Auckland Micro

“The thing I like most about V12 is that a person answers the telephone, and that’s the key thing for me: I call V12 and I can talk to the managing director or another member of the team and then things happen quickly. They’re very efficient, easy to talk to, cost effective, and easy to get hold of.”

Miles Russell, Practice Manager - The George Veterinary Group

“The solution I got was very quick and effective and I believe so far from my experience with communications companies and telephone companies that with that we’ve managed to get the best possible on the market now”.

Rachid Ghalaine, Operations Manager - Brixton Village

V12 Latest Case Studies

We work with a variety of different organisations across the UK and around the world. Read our Case Studies to find out how we’ve helped our clients improve their businesses through our data, mobile and voice solutions. 

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